🕒 Return & Refund Policy
You have 30 days from the date of purchase to request a return or refund.
After 30 days, unfortunately, we cannot offer a full refund or exchange.
📦 Return Eligibility
To be eligible for a return:
-
The item must be unused and in the same condition you received it.
-
It must be in the original packaging.
-
A receipt or proof of purchase is required.
⚠️ Do not send your purchase back to the manufacturer.
🚫 Non-Returnable Items
Customized or personalized items are final sale and cannot be canceled, changed, returned, or refunded once the order is placed.
💳 Refund Process
Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected.
If approved:
-
Your refund will be processed, and
-
A credit will automatically be applied to your original payment method within a few business days.
⏱ Late or Missing Refunds
If you haven’t received your refund yet:
-
Double-check your bank account.
-
Contact your credit card company — it may take time for the refund to post.
-
Contact your bank — processing delays are common.
Still no refund?
👉 Contact us at support@hygomarket.com
🚫 Order Cancellation
Orders can be canceled or changed within 12 hours of purchase, as long as they haven’t been shipped.
Once shipping begins, cancellations are no longer possible.
📦 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately so we can resolve the issue quickly.
🔄 Exchanges
We replace items only if they are defective or damaged.
To request an exchange:
📧 Email us at support@hygomarket.com
📍 Return Address:
85 Great Portland Street, London, England, W1W 7LT
🕘 Business Hours: 9 AM – 9 PM, Monday to Friday
📬 Return Shipping
-
Send returns to the same address above.
-
You are responsible for return shipping costs.
-
Shipping fees are non-refundable.
-
If you receive a refund, the cost of return shipping will be deducted from it.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.
We can’t guarantee that we will receive your returned item.
🕰 Extended Refund Request Period
You may also submit refund requests within 30 days after the guaranteed delivery period (30 days) has expired by contacting us via the Contact Us page.
❓ Need Help?
If you have any questions about returns, refunds, or exchanges, please reach out:
📧 support@hygomarket.com
We’re always here to help!