Return & Refund Policy
At Hygo Market™, customer satisfaction is our highest priority.
We want every customer to shop with confidence and enjoy a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
🕒 Return & Refund Window
You may request a return or refund within 30 days from the delivery date of your order.
Unfortunately, after 30 days, we may no longer be able to offer a refund or exchange.
📦 Return Eligibility
To qualify for a return:
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The item must be unused and in the same condition as received
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The product must include original packaging, labels, and accessories when applicable
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Proof of purchase or order confirmation is required
Please do not return products directly to manufacturers.
🚫 Non-Returnable Items
Certain items cannot be returned or refunded, including:
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Used or damaged items caused by customer use
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Personalized or customized products
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Clearance or final sale items
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Gift cards
Please review your order carefully before completing your purchase.
💳 Refund Process
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.
If approved:
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Your refund will be processed automatically
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A credit will be applied to your original payment method within a few business days
⏱ Late or Missing Refunds
If you have not yet received your refund:
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Recheck your bank account
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Contact your credit card provider
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Contact your bank, as processing delays may occur
If you still have not received your refund, please contact us:
🚫 Order Cancellations
Orders may be canceled or modified within 12 hours of purchase, provided the order has not yet been processed or shipped.
Once an order has been dispatched, cancellation may no longer be possible.
📦 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately.
We may request photos of the issue to help resolve the matter quickly.
When applicable, we will cover replacement or return shipping costs for damaged or incorrect items.
🔄 Exchanges
We replace items only if they are:
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Defective
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Damaged
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Incorrect
To request an exchange:
📧 Contact us at: info@hygomarket.com
Please include your order number and photos if necessary.
📬 Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Original shipping fees are non-refundable.
For valuable items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
🚚 Delivery Issues
If your order has not arrived within the estimated delivery timeframe, you may contact us to request assistance, a replacement, or a refund when applicable.
❓ Need Help?
Our support team is always available to assist you.
📧 Email: info@hygomarket.com
🏢 Address:
30 N Gould St Ste N,
Sheridan, Wyoming, 82801,
United States.
Hygo Market™
Your satisfaction and trust are important to us.