At Hygo Market™, customer satisfaction is our top priority.
We want every customer to shop with confidence and enjoy a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
🕒 Return & Refund Window
You may request a return or refund within 30 days from the date of delivery.
Unfortunately, after 30 days, we may not be able to offer a full refund or exchange.
📦 Return Eligibility
To qualify for a return:
-
The item must be unused and in its original condition
-
The item must include original packaging, labels, and accessories
-
Proof of purchase or order confirmation is required
Please do not return items directly to manufacturers.
🚫 Non-Returnable Items
Certain items are non-returnable, including:
-
Used or damaged items caused by customer use
-
Personalized or customized products
-
Clearance or final sale items
-
Gift cards
Please review your order carefully before completing your purchase.
💳 Refund Process
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.
If approved:
⏱ Late or Missing Refunds
If you have not received your refund yet:
-
Recheck your bank account
-
Contact your credit card provider
-
Contact your bank, as processing times may vary
If you still have not received your refund, please contact us:
📧 info@hygomarket.com
🚫 Order Cancellations
Orders may be canceled or modified within 12 hours of purchase, provided the order has not yet been processed or shipped.
Once an order has been dispatched, cancellation may no longer be possible.
📦 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately.
We may request photos of the issue to help resolve the matter quickly.
When applicable, we will cover replacement or return shipping costs for incorrect or damaged items.
🔄 Exchanges
We replace items only if they are:
-
Defective
-
Damaged
-
Incorrect
To request an exchange, please contact us with your order number and relevant photos if necessary.
📧 info@hygomarket.com
📬 Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Original shipping fees are non-refundable.
For valuable items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
🚚 Delivery Issues
If your order has not arrived within the estimated delivery timeframe, you may contact us to request assistance, a replacement, or a refund when applicable.
❓ Need Help?
Our customer support team is always available to assist you.
📧 Email: info@hygomarket.com
🏢 Address:
30 N Gould St Ste N,
Sheridan, Wyoming, 82801,
United States.
